Faulty or Damaged Items

Faulty or Damaged Items Policy

We are committed to providing high-quality garments, and all of our products come with a 180-day manufacturer guarantee.

What’s Covered:

This guarantee covers genuine manufacturing faults, such as:

• Broken zips

• Loose threading or ribbing

• Faulty stitching

• Fabric defects

If you believe your item is faulty, please contact us at info@sud.me with:

• A description of the fault

• Photos of the issue

• Your order number

We will assess the claim and provide further instructions.

What’s Not Covered:

Please note, the guarantee does not cover:

• Damage caused by accidental mishandling

• Ironing damage (e.g. melting, burns)

• Wear and tear from misuse, such as:

  • Excessive stretching

  • Improper washing

  • Cuts, rips, or abrasions

We reserve the right to inspect the item and determine whether the issue qualifies as a manufacturer fault.